Download Our Remote Support Agent
Ready for your booked remote support session? Powered by the open-source DWService engine, our support client allows our technicians to resolve issues directly on your screen without complex installations or router reconfiguration.
Download Agent
Choose your operating system below to download the quick-run DWAgent file.
Select “Run”
Launch the app and choose “Run” (no permanent install required for one-off fixes).
Share Code
Share the generated User & Password with our tech via phone or WhatsApp.
Direct download serves your portable agent immediately. The alternative official download is available on DWService.net.
- Secure TLS Encryption: Session communication is protected with TLS encryption, temporary single-use passwords, and explicit client consent.
- Full Visibility: You watch every click and keypress live on your screen in real time.
- You Have Control: Close the application window at any point to terminate remote access instantly.
Pre-Session Connection & Latency Test
Diagnostic ToolExperiencing sluggish screen response or suspecting local line latency? Test your bandwidth and ping before connecting. A stable 5+ Mbps connection ensures smooth remote diagnostics.
Support Service Packages
Pay online and we'll contact you within the hour to schedule. All sessions include a full diagnostic report.
Remote Support Session
Software issues, malware removal, driver fixes, Windows errors, slow PC diagnosis — all handled securely via remote desktop. No travel required.
- Up to 60 minutes hands-on support
- Same-day scheduling available
- Written follow-up report included
PC Health Check & Cleanup
Full system performance audit: startup optimisation, junk file purge, malware scan, driver updates, and temperature/hardware stress review.
- Full diagnostic report delivered
- Hardware health summary included
- Upgrade recommendations if needed
OS Reinstall & Setup
Full Windows reinstall, driver configuration, essential software setup, and data migration from your old install. Fresh start, no sluggishness.
- Data backed up before reinstall
- All drivers installed & tested
- Browser, Office & essentials set up
Network Assessment
Full Wi-Fi coverage mapping, router configuration review, throughput benchmarking, and a written optimisation plan for your home or office layout.
- Dead zone & signal strength mapping
- Router & DNS optimisation
- Written upgrade recommendations
Virus & Malware Removal
Deep-scan threat removal, ransomware containment, rootkit elimination, and browser hijacker cleanup. PC restored to a clean, verified state.
- Multi-tool deep scan process
- Browser & startup cleanup
- Free antivirus setup recommendation
SSD Upgrade & Clone
Labour for cloning your existing drive to a new SSD — keeping all your data, apps, and settings intact. Includes fitting & post-upgrade benchmark test. (Drive cost is quoted separately.)
- 1:1 drive clone, zero data loss
- Physical fitting & cable check
- Before/after speed benchmark
On-Site & Installation Services
For installation and callout services, pay a deposit online to secure your booking. Callout fees and hardware costs are quoted separately based on your area and scope.
CCTV Installation Booking
Secure your installation slot with a booking deposit. We'll conduct a free site survey to confirm camera placement, cable runs, NVR sizing, and provide a full installation quote before work begins.
- Free site survey & layout plan
- 4K IP camera & NVR installation
- Mobile app setup & walkthrough
- Deposit deducted from final invoice
Network & Wi-Fi Installation
Structured cabling, access point placement, managed switch configuration, and VLAN setup for homes and offices. Deposit locks in your installation date.
- Structured Cat6 cabling & patching
- Ubiquiti / TP-Link mesh deployment
- Full network diagram on completion
- Deposit deducted from final invoice
On-Site Callout Rates & Coverage Zones
Need a technician on your premises? We provide rapid on-site computer repairs, network troubleshooting, and equipment setups across the Upper Highway and greater Durban.
Kloof & Everton
Central Kloof, Everton, Memorial Park, and surrounding roads. Fast local dispatch.
Hillcrest, Gillitts & Waterfall
Plantations, Winston Park, Hillcrest central, Gillitts, and Waterfall.
Pinetown & Westville
Pinetown central, New Germany, Cowies Hill, Westville, and Botha's Hill / Assagay.
Greater Durban & Coast
Durban North, Umhlanga, Berea, Morningside, and Queensburgh.
Labour Rate: On-site labour is billed at R499/hr (or capped via our fixed-price service packages). If a machine requires intensive workshop diagnostics or part replacements, we safely transport it to our Kloof workshop and return it when completed.
Need Guaranteed Response Times for Your Business?
Downtime costs money. Our structured Service Level Agreements (SLAs) give medical practices, law firms, estate agencies, and logistics companies guaranteed 2-hour P1 emergency response times, proactive monthly maintenance, and automated verified cloud backups.